Effective Date: May 28, 2025
At Orenda Behavioral Health, located in Woodland Hills, Los Angeles, we are deeply committed to protecting the privacy and confidentiality of your personal and health information. As a detox and residential substance abuse treatment center, we understand the sensitive nature of the services we provide and the trust you place in us. This Privacy Policy outlines how we collect, use, disclose, and protect your information, ensuring your rights are respected and your privacy is maintained throughout your healing journey with us.
1. Information We Collect
We collect various types of information to provide you with comprehensive and personalized care. This information may include:
- Personal Identifiable Information (PII): Such as your name, address, phone number, email address, date of birth, and social security number.
- Health Information: Including your medical history, substance use history, diagnoses, treatment plans, progress notes, and other health-related data.
- Insurance and Financial Information: Details about your health insurance coverage, payment information, and billing records necessary for treatment and billing purposes.
- Contact Information for Family/Emergency Contacts: Provided by you for communication purposes, with your consent.
- Website Usage Data: Non-personal information collected automatically when you visit our website, such as IP address, browser type, referring pages, and access times, is used to improve our website experience.
2. How We Collect Information
We collect information through various channels, primarily directly from you:
- During Admissions and Intake: When you inquire about our services, complete admission forms, or during your initial assessments.
- During Treatment: Information is gathered by our clinical staff, medical professionals, and support teams as part of your ongoing care, including therapy sessions, medical evaluations, and progress monitoring.
- From Third Parties (with Consent): We may receive information from other healthcare providers, family members, or legal guardians, but only with your explicit consent or as permitted by law.
- Through Our Website: When you fill out contact forms, subscribe to newsletters, or interact with our online resources.
3. How We Use Your Information
Your information is used primarily to provide you with high-quality treatment and to manage our operations effectively:
- To Provide Treatment and Services: This includes developing and implementing your individualized treatment plan, coordinating care with our multidisciplinary team, and managing your medical and therapeutic needs.
- For Payment Purposes: To process your billing, verify insurance coverage, and facilitate claims with your insurance provider.
- For Healthcare Operations: To improve the quality of our services, conduct internal reviews, train staff, manage our facilities, and comply with legal and regulatory requirements.
- To Communicate with You: To send appointment reminders, provide updates on your treatment, or respond to your inquiries.
- For Research and Analytics (De-identified): We may use de-identified or aggregated data for research, quality improvement, or statistical analysis to enhance our programs, but this information will never identify you personally.
4. How We Protect Your Information
The security and confidentiality of your information are paramount to Orenda Behavioral Health. We implement robust safeguards to protect your data:
- Physical Safeguards: Secure facilities, restricted access to patient records, and controlled access to treatment areas.
- Technical Safeguards: Encryption of electronic data, firewalls, secure networks, regular security audits, and access controls to electronic health records.
- Administrative Safeguards: Strict internal policies and procedures for handling information, comprehensive staff training on privacy and security protocols, and regular privacy compliance reviews.
- Confidentiality Agreements: All staff members are required to sign confidentiality agreements and adhere to strict ethical guidelines regarding patient information.
5. Disclosure of Your Information
We understand the importance of controlling who has access to your sensitive information. We will only disclose your information under specific circumstances:
- For Treatment, Payment, and Healthcare Operations: As described above, information may be shared among our care team and with insurance providers for necessary purposes.
- With Your Authorization: We will obtain your explicit written consent before sharing your information for purposes outside of treatment, payment, or healthcare operations, such as with family members or external providers not involved in your direct care.
- As Required by Law: We may disclose information when legally mandated, such as in response to a court order, subpoena, or other legal process, or to comply with reporting obligations (e.g., public health activities, law enforcement requests).
- To Avert a Serious Threat to Health or Safety: In emergency situations where there is a serious and imminent threat to your health or safety, or the safety of others.
- For Public Health Activities: To prevent or control disease, injury, or disability, or for public health surveillance, investigations, or interventions.
6. Your Privacy Rights
You have specific rights regarding your health information, which we are committed to upholding:
- Right to Access: You have the right to inspect and obtain a copy of your health information.
- Right to Amend: You may request amendments to your health information if you believe it is inaccurate or incomplete.
- Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your health information.
- Right to Request Restrictions: You may request restrictions on how your health information is used or disclosed for treatment, payment, or healthcare operations, although we are not always required to agree to your request.
- Right to Request Confidential Communications: You have the right to request that we communicate with you about health matters in a confidential manner or at a specific location.
- Right to a Paper Copy of This Policy: You have the right to obtain a paper copy of this Privacy Policy upon request.
7. Changes to This Privacy Policy
Orenda Behavioral Health reserves the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please do not hesitate to contact us:
Orenda Behavioral Health
22901 Burbank Blvd.
Woodland Hills, CA 91367
We are dedicated to addressing your privacy concerns promptly and transparently.
